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The thing I find really sad on the condolence call is that it is not something new to the office. There are tons of examples to study

A famous one to everyone is the letter Abraham Lincoln wrote that was featured in Saving Private Ryan.

He could have just learned a few points from past examples and put his own heart into it.

But this man is incapable of study, and doesn't care what has worked in the past. He is hopeless.


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