ST Alpha - "HSBC used to phone me about potential fraud, but then ask all my account verification ID questions before telling me what it was." (Reading a Post)

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In response to "Meanwhile Discover needs to chill with the possible fraud alerts. " by Dano

HSBC used to phone me about potential fraud, but then ask all my account verification ID questions before telling me what it was.

Posted by mafic Jul 31 '18, 20:07

"Sorry, I don't give that information out to incoming calls."

they were always a little nonplussed. I had to explain several times that to me they were an unknown number and a voice claiming to be HSBC, but I had no way of verifying that. I did check with HSBC, and they were always legit calls, and they did eventually change that policy.

Responses:

Wow, that's blissfully ignorant policy. -- nm - David Jul 31, 20:07 1
- one guy was basically "it's because I'm Indian isn't it? ADMIT IT!" "Prove to me you're HSBC." "uhhh... how?" -- nm - mafic Jul 31, 20:12

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HSBC used to phone me about potential fraud, but then ask all my account verification ID questions before telling me what it was.

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