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This e-mail exchange sums up my morning.

Them: I need help. The link I'm trying to share isn't working.

Me: Of course. What seems to be the problem?

Them: I'm sending a link but it isn't working. They can't click on it.

Me: What link are you sending?

Them: The link I got from the system.

Me: Can you send me the link?

Them: I can't. It's in the system. And I can't share it. And besides, it's not my account we're trying to share the link to.

Me: So... here's the number to the help desk...


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