In response to
"They're in part a victim of their own hype - it's very possibly a business that can be profitable"
by
Reagen
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I was on this file pretty deep in 2015/2016 and it was never obvious to me where that profitable tipping point was without removing drivers.
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It's the inherent problem with the model. The company and the drivers can never get on the same page in terms of appropriate goals.
If there are more drivers and less passengers/driver, that's awesome for the company because it makes customer service easy to handle.
But if you lose drivers and the number of passengers/drive rises, then the drivers can actually make some money on the gig.
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