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In response to
"STIS: Amazon is telling me a package was delivered yesterday. It was not (I was home all day). How do I tell them this? -- nm"
by
MDH
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Your supposed to wait 36 hours and then contact them through their site.
Posted by
Krusty (aka Krustylu)
Jul 15 '19, 06:07
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The steps are:
Amazon issues guidelines for precisely this type of situation. Some of them might seem obvious, but they’re still essential to tick off:
Check the shipping address was correct on your order.
Look for a notice of attempted delivery.
Check the vicinity of the delivery location.
Check with your neighbors.
Do you have Amazon Locker?
Look in your letterbox; some deliveries use multiple carriers, including the regular postal service.
Wait 36 hours. Sometimes packages may show as delivered while still in transit.
If 36 hours have passed and there is still no sign of your delivery, you need to contact Amazon directly. Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact Us.
You should see all your recent orders on the screen. Click on the order you’re having problems with, and scroll down the page. In the dropdown menu next to Select an issue, choose Where’s My Stuff. Then, in the menu next to Select issue details, choose Tracking shows delivered but item not received.
The site will give you the choice of reaching out via email, phone, or live chat. Amazon will investigate the case and ultimately issue a refund.
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