ST Alpha - "Their big problem is their customer is invisible. When you can see people and they tell you what you are doing for them, it is quite different" (Reading a Post)

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In response to "Amazon worker saying they should not be selling non-essential items (he's right). -- (link)" by ty97

Their big problem is their customer is invisible. When you can see people and they tell you what you are doing for them, it is quite different

Posted by crash davis (aka crash davis) Apr 1 '20, 14:01

my job satisfaction has increased immeasurably the past few weeks

Responses:

did you....listen to the clip? -- nm - ty97 Apr 1, 14:02 11
- Yes, I did. Their problem is their customer is invisible. When you can see people and they tell you what you are doing for them, it is quite different - crash davis Apr 1, 14:06 10
  - The problem is that they are working shoulder to shoulder at those warehouses, not distanced like at physical stores. - ty97 Apr 1, 14:12 9
    - Not rearranging the work flow is on Amazon's shoulders and that is bad. But "essential items only" will mean one thing, layoffs. - crash davis Apr 1, 14:16 6
      - how is that different than any of the other non-essential closings causing lay-offs? -- nm - JackDawson Apr 1, 14:21 2
        
        It really isn't. But they are bad, bad enough that the guy instinctively knows that he wants to keep his job instead of going home. -- nm - crash davis Apr 1, 14:28 1
        
        shouldn't the other people laid off be given the choice then of going home or losing their jobs then? -- nm - JackDawson Apr 1, 14:30
      - and for the record, at physical stores sometimes you do have to get shoulder to shoulder, such as unloading the trucks -- nm - crash davis Apr 1, 14:19
      - That's my issue. Keeping jobs is good If COSTCO can work out logistics, why can't Amazon? -- nm - loosilu Apr 1, 14:19 1
        
        They should come up with temp measures. I can't answer for them, but people won't like their permanent answer: robotics. Also a slowdown is coming, - crash davis Apr 1, 14:23
    - Well, we clearly can't. People do not put aside their own comfort typically. That has been seen repeatedly in these weeks. Crowded playgrounds and -- (edited) - JackDawson Apr 1, 14:14 1
      - They should order those nonessentials, from other sources. Small businesses, direct from the maker, lots of other businesses can supply many of the t -- (edited) - . Apr 1, 14:20

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Their big problem is their customer is invisible. When you can see people and they tell you what you are doing for them, it is quite different

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