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In response to
"Poll: If a customer/client told you to "shut up" during a phone call with them what would your response be?"
by
Walt_Disney
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I'd shut up. Let them finish their rant then move on to solve the issue.
Posted by
zunkskunk (aka zunkskunk)
May 1 '20, 10:37
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When anyone used profanity towards me I'd warn them to stop or I'd end the call.
If they told me to shut up then I'm talking too much. When a client was super upset I'd just let them get it out. Then move forward.
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