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In response to "Trying to walk my boss's wife through setting up a new bank card online over the phone without seeing what she's looking at. This is KILLING me. -- nm" by Andie

It’s only marginally better when you can see their screen remotely. I’d do some of this at my last company.

“On the left side of the screen where it says... no the left side... the left... that’s right, the other side of the screen... no not the bottom, the left.”


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