Wow, Chewy (pet products) customer service just blew my mind. FedEx screwed up a delivery, we contacted ALL th neighbors, started doing follow-up at
Posted by
mara
Jun 12 '20, 14:10
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FedEx's website, where they asked for a FedEx customer number. I contacted Chewy, saying the package didn't get to us and asking for a FedEx customer number, and they SIMPLY RESENT THE ENTIRE ORDER.
Yesterday a neighbor brought the original package over (a complicated mix-up with multiple people moving it from one place to another at their house).
Today, the second package arrived. I immediately wrote back to Chewy, telling them to charge it to our credit card again, and they said no charge!
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