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In response to
"Wow, Chewy (pet products) customer service just blew my mind. FedEx screwed up a delivery, we contacted ALL th neighbors, started doing follow-up at "
by
mara
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Yep, same thing happened to me back in January. Fedex said the first package was delivered, called Chewy and told them I didn't get it -
Posted by
Meg (aka Mojave)
Jun 12 '20, 14:29
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reshipped at no charge and the original showed up a couple of weeks later. Called to suggest they consider that to be the next delivery due in two months and bill me for it.
Nope - "that's yours, no charge"!
I've had to delay the shipments twice since then because the cats aren't eating as much as I'd calculated :)
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