LYC: My address is now in Comcast's system, so I can order cable.
Posted by
ty97
Jun 24 '09, 18:27
|
a repost, for those who like misery:
I tried signing up for service on-line at comcast.com. Easy, right? Except when I enter my address, it asks me if I am "Chicago Area 1, or Chicago NW Area 3" which is, of course, meaningless to anyone except Comcast.
So I decide to call and ask what area I am. I dial 1-800-Comcast. The phone asks me to enter the phone number where I have or want service. I enter my cell phone number, since it's my primary and only phone. I select the prompt for new customer, and enter my Chicago zip code when requested. The automated system informs me that service is not available in the zip code, would I like to talk to an agent? Yes, I would, since my area is (unfortunately) only serviced by Comcast. I get transferred to the agent and quickly learn that I'm talking to Houston (because my cell phone has an Austin area code) and they are completely separate from Chicago...thus, the reason that the zip code showed as 'no service' in their system.
So, I call back 1-800-Comcast. I ignore all prompts. The multiple prompts for phone number, the English vs Spanish, the existing/new customer, I ignore it all. I wind up in an endless loop of "For security purposes please enter the phone number where you have or want service".
So, I call back 1-800-Comacast. I ignore phone number prompts. I choose English. I choose new customer. I get a message that they don't open until 8am.
So I call Comcast back. I enter a dummy 312 area code number. I select new service. I get a profession, courteous rep who had to look into my issue for a couple of minutes, but was able to tell me to choose area 1. I thanked her, hung up and went back to the web site.
Back to comcast.com I enter my address, tell them the services I want, 'choose' my on-time molestation fees for installation, enter my address again, choose the top 3 days/times I want for installation and then am placed into a 'live chat' with a comcast rep from India (I don't say that disparagingly, the reps's typed English was quite good, but was obviously Indian customer service English, having been there a couple of times I recognize this well)
The rep informs me that my address is not in the system (my building is new construction) so I have to go...get this.. IN PERSON to a service center in Chicago to with a copy of my lease in order to get my address added to the system so I can then request service.
This was unacceptable, of course, since I won't be in Chicago until 7/7 and I need service set up on 7/9 or 7/10 so I can work.
Called the Chicago Service Center (I have that number now, thanks to the address debacle). The customer service rep (again, another good, professional, and helpful rep. so far, so good on reps...once you can get to one in your area) told me they need to enter a ticket to get the address added to the system. I gave her the relevant information and she said the address should be in the system by 4pm today.
She then started asking me about the package I had been looking at. I told her the Double Play Bundle on-line. She asked me which one, the 70-channel or 84-channel because they have multiple double plays. I told her I wasn't sure, but it was 69.99 promotional price. She said that would have to be the 70-channel option. I said I though the 69.99 became 84.43 after six months. She said no, that one's 105.99. (so now the numbers are all jumbled in my head, and conflicting). She also said, if I didn't mind a contract, that they had a deal where I could get 200 channels plus internet for $77 for a year.
So now I have no idea what I'm signing up for, or what the price will be. Comcast's options are freaking confusion. What happened to 'Cable with HBO, or Cable without HBO' and that was it?
-------------------------------------------
post note: I got a voicemail from the helpful Comcast phone rep in Chicago telling me that our address is now in the system, so I can order service now.
|
Responses:
|
