ST Alpha - "Well, I guess our new helpdesk software support team really doesn't mind me opening so many tickets about the software" (Reading a Post)

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Well, I guess our new helpdesk software support team really doesn't mind me opening so many tickets about the software

Posted by kilbooooo! (aka kkuphal) Oct 29 '21, 07:28

Before I begin with this, I wanted to let both you and Thomas know something.

I was working along side the dev's on this ticket and some of the other ones you've entered in because of the nature of the error messages. We wanted to let you guys know that we really value and appreciate you not just reporting these issues but providing us with very detailed and clear information on these; because that's something special that not everyone does and we just wanted to thank you and let you both know you're appreciated over here and its good to have a good working partnership in the trenches together.

So thanks for the feature requests, feedback, and error messages you come across; we really appreciate it all.

Responses:

We have ServiceNow for HelpDesk Tix -- nm* - budice Oct 29, 07:30 4
- We moved from JIRA to Alloy -- (link) - kilbooooo! Oct 29, 07:33 3
  - HaloPSA is what I just settled on...should be interesting. - colin Oct 29, 07:48 2
    - We looked at Halo and ran it here for a while. I think that was our 2nd choice after Alloy when it came down to it. -- nm - kilbooooo! Oct 29, 07:50 1
      - Good to hear. I like the support team so far, they're very helpful. -- nm - colin Oct 29, 07:55

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Well, I guess our new helpdesk software support team really doesn't mind me opening so many tickets about the software

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