Online vs local banks. Not really a problem but an interesting interaction. I have an account with Discover Bank, a Money Market and a couple of
Posted by
Meg (aka Mojave)
Oct 5 '22, 14:53
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CDs - they're in a trust. With interest rates rising I thought to open another CD with funds from the MM. It's all in the trust so no problem, right? Wrong:/
Called to do it by phone and they started going through the identification process. "Date of birth?" x/xx/xxxx. "Um, that's not what's on the account"
"Hmm? what about x/xx/xxxx"
"Oh, that's better"
"Heh, that's the date of my trust, do I sound like I'm eleven years old?"
"Heh, no, let me transfer you to someone who can help"
Two transfers later and I talk to someone who says "no problem" but I would have to complete trust paperwork and send it to them.
I'm going to wait until the oldest CD matures in December when I can renew it *and* add an additional amount from the MM with no paperwork!
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