Speaking of Airbnb - I got some great news late last night, and I'm surprised how it turned out and to them, so I feel the need to share.
Posted by
JaxSean (aka JaxSean)
Oct 25 '22, 13:02
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Try to make a long story somewhat short:
In September, we went on a long trip with our friends (two other couples), and stayed in 3 consecutive AirBNBs.
The third one, in Louisville KY (for the Louder than Life festival part), MrsJax and I had booked and paid for. Essentially, each couple paid for one stay at each of the 3 towns. The first two were magnificent. Great homes, great hosts, nice locations, clean, everything.
We got to the one I booked - it wasn't in a great neighborhood (though not horrible), wasn't very clean (though not trashy, just definitely not 100% clean), and the electricity was off in the upstairs floor, which contained 2 of the bedrooms. It was insanely HOT.
The other couples started looking for a different place almost immediately.
After back and forth with the host, he gave me the combination to the basement door to go check the breakers(!). Yes, it was the breaker, flipped it, went upstairs to turn on the window unit AC and it reads 91*. The other bedroom has a mobile air unit (with the exhaust hose to the window, which was broken) and it doesn't work.
After more back and forth with the host (who's fairly dismissive of me) I tell him we can't stay here, he (via the chat in AIRBNB) agrees to refund 50% of our payment if we cancel. (There was no refund on the booking on the day of check-in.)
So I cancel, and we found another (more expensive, last minute) place to stay.
Then it begins.
Wait a week or so, no 50% back.
Message the guy again, he's like "I thought I sent it, let me check."
More days pass, still no 50% back.
Now I message AirBNB support, who tell me to "create a Resolution ticket" with them, which I do, which is basically a "request money back from the host" and wait for a reply.
A few days later, no reply yet, and now we're off to Scotland.
Every time I try to log into my ticket from over there, it keeps slapping a .co.UK on the end of the URL and it doesn't work.
When I get back to the US, I log in - no 50% back yet, no response from the host.
So I "Escalate" the ticket with airbnb, and send them pictures and screenshots of everything that we took in the house.
After 3 more "I'm forwarding your case to another resolution specialists," back and forth emails, AirBnB emailed and called last night.
They determined we were "protected by AirCover"
And...They refunded 100% of my payment (which was a significant amount).
I was not expecting that, and never would have happened had jerkwad just paid the 50%.
So: yay AirBnB!
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