ST Alpha - "don't let old people who don't speak the language fly alone. it's his fault. (really.) -- nm" (Reading a Post)

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In response to "Your airline complaint of the day. Who's to blame in this case?" by ty97

don't let old people who don't speak the language fly alone. it's his fault. (really.) -- nm

Posted by safari for windows *loves* mandy lane (aka amanda) Jul 16 '09, 06:51

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Responses:

To an extent I agree with this. - Cuzzin Todd Jul 16, 07:04
see, I was going to say this exact thing, but dripping with sarcasm instead. -- nm - znufrii Jul 16, 06:53 30
- part of being able to handle public transit is having the ability to understand where you need to be when, and then get there. -- nm - TFox Jul 16, 06:57 1
  - exactly. I take the metro in paris, yeah, but no way am I taking a bus in athens. no freaking way. -- nm - safari for windows *loves* mandy lane Jul 16, 07:21
- would you put your 84 year old grandmother with walking problems on a major flight with multiple legs who couldn't speak the language alone on a plane -- nm - Andie Jul 16, 06:55 27
  - true, but I don't think the airline should be completely excused either. - znufrii Jul 16, 07:02 23
    - I think in this situation, first you have to examine what you could have done better to minimise the problem. - Roger More Jul 16, 07:06
    - oh, for sure, but if grandma didn't try to talk to someone, how would they know? - Andie Jul 16, 07:04 2
      - see, that's me too. I feel *so* bad for Grandma. -- nm - ty97 Jul 16, 07:06 1
        
        That's true as well. -- nm - Cuzzin Todd Jul 16, 07:08
    - if we can be real for just a moment, we don't even know if homegirl asked for a translator. - TFox Jul 16, 07:04 18
      - and granted, we're only hearing one side of the story here. - znufrii Jul 16, 07:06 17
        
        i can't believe you think there's a knee jerk 'blame the customer' vibe on ST. - Andie Jul 16, 07:09 13
        
        not on the whole, but it seems to crop up from time to time - znufrii Jul 16, 07:11 10
        
        airlines have about a billion things to worry about. could they be more helpful, probably. - Andie Jul 16, 07:16
        
        Because contrary to cliches, the custome CAN be wrong. -- nm - Cuzzin Todd Jul 16, 07:16 2
        
        in fact, once you meet some customers, you realize that saying is kind of BS. - TFox Jul 16, 07:16 1
        
        Definitely. Years of retail clearly demonstrated that to me. -- nm - Cuzzin Todd Jul 16, 07:21
        
        you mean like this time, when you are wrong, and then that other time, when you were kind of wrong too? - TFox Jul 16, 07:15 1
        
        wry *ding.* -- nm - safari for windows *loves* mandy lane Jul 16, 07:19
        
        maybe it reflect that airline situations dicussed here. I don't think ST has a soft spot for airlines that lets them skate by. -- nm - ty97 Jul 16, 07:14 3
        
        [deleted] 2
        
        yeah, i remember that too. because that was just beyond horrible treatment. -- nm - Andie Jul 16, 07:17
        
        I think it's more "You know there's a good chance of something bad happening, so if you don't protect yourself it's your fault" -- nm - Roger More Jul 16, 07:17
        
        [deleted]
        
        be careful, Andie... you are unravelling a core tenet of the Parallel in that IM. -- nm - TFox Jul 16, 07:10
        
        people need to be responsible for handling their own business. sometimes unfortunate shit just happens. -- nm - TFox Jul 16, 07:09
        
        [deleted]
        
        I don't think there is a knee-jerk 'blame the customer' here. I think there IS an anti-knee-jerk to blaming the company mentality. -- nm - ty97 Jul 16, 07:08
  - Only if the airline had a similar program to the travelling minors programs - TWuG Jul 16, 06:57
  - And if you did, would you decide not to give her your phone number so she or one of the airline reps can call you if there are any changes/problems? -- nm - Roger More Jul 16, 06:57 1
    - yeah, El Grandma needed a phone like woah. -- nm - TFox Jul 16, 06:58

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