ST Alpha - "true, but I don't think the airline should be completely excused either." (Reading a Post)

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In response to "would you put your 84 year old grandmother with walking problems on a major flight with multiple legs who couldn't speak the language alone on a plane -- nm" by Andie

true, but I don't think the airline should be completely excused either.

Posted by znufrii Jul 16 '09, 07:02

you're talking about an airline which has a substantial number of flights to spanish-speaking countries, and they can't provide a translator in NYC?

Responses:

I think in this situation, first you have to examine what you could have done better to minimise the problem. - Roger More Jul 16, 07:06
oh, for sure, but if grandma didn't try to talk to someone, how would they know? - Andie Jul 16, 07:04 2
- see, that's me too. I feel *so* bad for Grandma. -- nm - ty97 Jul 16, 07:06 1
  - That's true as well. -- nm - Cuzzin Todd Jul 16, 07:08
if we can be real for just a moment, we don't even know if homegirl asked for a translator. - TFox Jul 16, 07:04 18
- and granted, we're only hearing one side of the story here. - znufrii Jul 16, 07:06 17
  - i can't believe you think there's a knee jerk 'blame the customer' vibe on ST. - Andie Jul 16, 07:09 13
    - not on the whole, but it seems to crop up from time to time - znufrii Jul 16, 07:11 10
      - airlines have about a billion things to worry about. could they be more helpful, probably. - Andie Jul 16, 07:16
      - Because contrary to cliches, the custome CAN be wrong. -- nm - Cuzzin Todd Jul 16, 07:16 2
        
        in fact, once you meet some customers, you realize that saying is kind of BS. - TFox Jul 16, 07:16 1
        
        Definitely. Years of retail clearly demonstrated that to me. -- nm - Cuzzin Todd Jul 16, 07:21
      - you mean like this time, when you are wrong, and then that other time, when you were kind of wrong too? - TFox Jul 16, 07:15 1
        
        wry *ding.* -- nm - safari for windows *loves* mandy lane Jul 16, 07:19
      - maybe it reflect that airline situations dicussed here. I don't think ST has a soft spot for airlines that lets them skate by. -- nm - ty97 Jul 16, 07:14 3
        
        [deleted] 2
        
        yeah, i remember that too. because that was just beyond horrible treatment. -- nm - Andie Jul 16, 07:17
        
        I think it's more "You know there's a good chance of something bad happening, so if you don't protect yourself it's your fault" -- nm - Roger More Jul 16, 07:17
    - [deleted]
    - be careful, Andie... you are unravelling a core tenet of the Parallel in that IM. -- nm - TFox Jul 16, 07:10
  - people need to be responsible for handling their own business. sometimes unfortunate shit just happens. -- nm - TFox Jul 16, 07:09
  - [deleted]
  - I don't think there is a knee-jerk 'blame the customer' here. I think there IS an anti-knee-jerk to blaming the company mentality. -- nm - ty97 Jul 16, 07:08

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true, but I don't think the airline should be completely excused either.

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