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In response to "true, but I don't think the airline should be completely excused either." by znufrii

oh, for sure, but if grandma didn't try to talk to someone, how would they know?

she sounds like a typical sweet old lady who just sort of went along with what she thought she should be doing.

i'm sure she was terrified, it's horrible, but i would never put an elderly relative in the situation. also, did you see that itinerary? as if SOMETHING wasn't going to go wrong with that many legs.


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