|
In response to
"true, but I don't think the airline should be completely excused either."
by
znufrii
|
I think in this situation, first you have to examine what you could have done better to minimise the problem.
Posted by
Roger More (aka RogerMore)
Jul 16 '09, 07:06
|
I am surprised that AA couldn't find a Spanish speaker to explain things to the grandmother, but at the same time you know that airlines have cancellations, etc and you know that when this happens airline staff are under pressure to serve everyone in a short amount of time. The guy's looking for someone else to blame.
|