ST Alpha - "If I have to wait more than 60 seconds anywhere I call it a staffing problem. -- nm" (Reading a Post)

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In response to "Library user poll: Do you consider it acceptable that the person at the reference desk is both helping in-house users and answering the phone? Does it" by mara

If I have to wait more than 60 seconds anywhere I call it a staffing problem. -- nm

Posted by Max Jul 16 '09, 11:45

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Responses:

Says the guy who loves Redbox -- nm - con_carne Jul 16, 11:52 1
- never had a wait there. -- nm - Max Jul 16, 11:55
I call that a Max problem. -- nm - b. Jul 16, 11:47 6
- post offices and banks. if you've got 3 people sitting idle at 10am and then 30 people in line at 1pm, maybe you should shuffle your man hours a bit. -- nm - Max Jul 16, 11:52 5
  - ah, i get that - er, not the 60 seconds timeframe, but the situation. - b. Jul 16, 11:57
  - The time of day is a factor, but often it's just random. -- nm - mara Jul 16, 11:54 3
    - (or, employees shouldn't get testy when I step in a long line five minutes before the posted closing time) -- nm - Max Jul 16, 12:00
    - then I say calculate your peak requirements and man at that level all day. raise my taxes, I'll pay for it. -- nm - Max Jul 16, 11:56 1
      - simple as that. - b. Jul 16, 12:00
[deleted]
I can sit at the desk for an hour with no questions of any kind (phone, in person, IM), and then have 3 at once. -- nm - mara Jul 16, 11:46

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