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In response to
"Library user poll: Do you consider it acceptable that the person at the reference desk is both helping in-house users and answering the phone? Does it"
by
mara
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This is pretty much the norm for retail, though in-person clients should get priority.
Posted by
TWuG
Jul 16 '09, 11:46
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If I had no customers needing assistance in-person, a phone customer could have as much time as needed. If an in-person customer needed help, I'd try to wrap up as quickly as possible with the phone customer.
And phone customers calling a brick and mortar location for info should expect that.
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Responses:
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