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1: Dec 11, 11:29
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3: Dec 10, 18:15
4: Dec 10, 12:28
5: Dec 10, 09:30
6: Dec 10, 05:59
7: Dec 9, 17:07
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Posts: 161
In response to
"
Library user poll: Do you consider it acceptable that the person at the reference desk is both helping in-house users and answering the phone? Does it
"
by
mara
In general that bothers me, regardless of the location. I'm *HERE.*
Posted by
Cuzzin Todd (aka cuzzintodd)
Jul 16 '09, 11:46
The caller isn't.
I should be the priority.
Responses:
At my office, this is the rule. Callers are told, "He is talking with someone here in the office, may I take a message."
-
Spawn
Jul 16, 11:49
No, this would a a call that began before you approached the desk. It's basically first come, first served. -- nm
-
mara
Jul 16, 11:47
11
Same difference as far as I'm concerned really. -- nm
-
Cuzzin Todd
Jul 16, 11:49
10
"Absolutely I can help you with... oh wait, scratch that, someone just walked up. Peace boitch." -- nm
-
TFox
Jul 16, 11:50
3
My point is the person present should take priority of the person who couldn't be bothered to come in.
-
Cuzzin Todd
Jul 16, 11:54
2
It would be nice if I always knew it would be "a moment." A reference question can take a whole lot longer than that. -- nm
-
mara
Jul 16, 11:55
1
I understand that, and honestly I'm thinking of it more in terms of retail/store situations. -- nm
-
Cuzzin Todd
Jul 16, 11:56
Wait, how? I can't tell the future. I don't have any way of knowing you're going to approach the desk. -- nm
-
mara
Jul 16, 11:50
5
[deleted]
4
You've just doubled payroll. Congratulations. -- nm
-
TWuG
Jul 16, 11:53
3
[deleted]
2
No, not at all. I'm saying the person there should take priority over the person no there, who could easily be asked to hold. -- nm
-
Cuzzin Todd
Jul 16, 11:56
1
[deleted]
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