ST Alpha - "In the middle of helping them? Say it's a reference question that's taking 4 minutes. Should I interrupt the conversation 2 minutes in to help " (Reading a Post)

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In response to "Put 'em on hold or send 'em to voicemail if a live person needs help. -- nm" by Dr.Vermin

In the middle of helping them? Say it's a reference question that's taking 4 minutes. Should I interrupt the conversation 2 minutes in to help

Posted by mara Jul 16 '09, 12:08

someone else?

Responses:

Yes. -- nm - Dr.Vermin Jul 16, 12:19
can you set a policy like "get to the person in front of you within two minutes"? - TFox Jul 16, 12:10
Also, keep in mine that we have no reason to prefer that people physically come to the library to ask a question. In fact, in many ways it's better to - mara Jul 16, 12:09 3
- So, libraries prefer that nobody actually goes there? -- nm - Spawn Jul 16, 12:10 2
  - That b*tch would be perfectly happy if she could play on her computer all day long! - Steve114 si Jul 16, 12:12
  - No, that's not our preference. -- nm - mara Jul 16, 12:11

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