ST Alpha - "Depends on the business. If you are offering services only, yeah you probably want the phone person to" (Reading a Post)

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In response to "Is it wrong of me to think the opposite? The live person is there already, they can obviously wait. We don't know how busy the phone person is" by con_carne

Depends on the business. If you are offering services only, yeah you probably want the phone person to

Posted by TWuG Jul 16 '09, 12:10

stay on the line.

But if you're selling stuff, they can haul their asses down if they want attentive service at the expenses of another.

Responses:

We want to encourage calling & internet rather than showing up, IMO. It's more efficient for all concerned & better for the planet... -- nm - con_carne Jul 16, 12:12 1
- Sorry, brick and mortar aren't set up to take orders over the phone. They exist to sell products to customers - TWuG Jul 16, 12:14

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