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In response to
"Is it wrong of me to think the opposite? The live person is there already, they can obviously wait. We don't know how busy the phone person is"
by
con_carne
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It's right from the business standpoint, but not from the customer standpoint.
Posted by
pmb (aka pmb)
Jul 16 '09, 12:12
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From a business standpoint if you don't take the call you don't know if they'll call back, while the person waiting is already there. From the customer standpoint why should the person who calls in jump ahead of me when I've been waiting in line.
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