ST Alpha - "The best way to prevent customer theft is through attentive customer service." (Reading a Post)

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In response to "Well, jsut have the employees work on some more plans to stop it." by the liioulu with silver chains

The best way to prevent customer theft is through attentive customer service.

Posted by TWuG Jul 16 '09, 17:16

Attentive customer service barely exists anymore.

And given that very few stores have loss prevention officers on staff to prevent a grab and dash, customer service is the only really effective tool most places have.

Certainly they don't want you chasing after someone out of the store. The liability risk is huge. And customers who steal know they just need to make it out the door.

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No I meant ..... -- (link) - the liioulu with silver chains Jul 16, 17:22 [Backboard]
Which requires staffing someone to potentially do that but of course they can't schedule over the hours they've been budgeted. - Tim Jul 16, 17:20 3
- It isn't a straight "for $9 we could have prevented $2000 in theft." That would require knowing when the theft would occur and staffing for just that - TWuG Jul 16, 17:27 2
  - Oh if only it was every three months. - Tim Jul 16, 17:33 1
    - I've worked both sides - TWuG Jul 16, 17:38

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The best way to prevent customer theft is through attentive customer service.

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