Microsoft having serious 365 App and Suite Issues right now. Including Teams -- (edited)
Posted by
budice
Apr 20 '23, 09:39
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Some users may be unable to view or access Microsoft 365 apps or services
ID: MO544165
Status
Service Degradation
Impacted services
Microsoft 365 suite, Exchange Online, SharePoint Online, Yammer Enterprise, Planner, Microsoft Teams, Microsoft 365 for the web
Details
Title: Some users may be unable to view or access Microsoft 365 apps or services
User impact: Some users may be unable to view or access Microsoft 365 apps or services
More info: Impacted services may include but are not limited to:
- Microsoft 365 Online apps - Users may be unable to access Microsoft 365 web apps, such as Excel Online. Additionally, the search bar may not appear in any Office Online service.
- Microsoft Teams - Users may be unable to access the Microsoft Teams admin center.
- SharePoint Online - Users may be unable to view the settings gear, search bar and waffle.
- Microsoft Planner - Users may be unable to access Microsoft 365 web apps through Microsoft Planner.
- Yammer - The search bar is missing from the User Interface.
Current status: We determined that a section of caching infrastructure is performing below acceptable performance thresholds, causing calls to gather user licensing information to bypass the cache and go directly to Azure Active Directory infrastructure resulting in high resource utilization, resulting in throttling and impact. We’re analyzing forensics within the caching infrastructure to identify the cause of the issue.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Start time: Thursday, April 20, 2023, at 12:38 AM UTC
Root cause: A section of caching infrastructure is performing below acceptable performance thresholds, causing calls to gather user licensing information to bypass the cache and go directly to Azure Active Directory infrastructure resulting in high resource utilization, resulting in throttling and impact.
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