ST Alpha - "So what is the tactful way to tell/show the CEO whose phone went out of compliance for an iOS upgrade that the 4 email messages he says he didn't see" (Reading a Post)

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So what is the tactful way to tell/show the CEO whose phone went out of compliance for an iOS upgrade that the 4 email messages he says he didn't see

Posted by oblique (aka kkuphal) Aug 3 '23, 08:09

notifying him of the upgrade were actually delivered to his inbox

Responses:

there isn't, you just don't. -- nm - Andie Aug 3, 08:19 1
- This. Unless they're asking for an explanation as to why they "never received" the email, just get them into compliance and move on. -- nm - Dano Aug 3, 08:25
He didn't "see" them. Not sure he's saying they weren't delivered. There's a difference. -- nm - zunk takes things literally Aug 3, 08:19
"Dear Dipshit" -- nm - Subject Line Aug 3, 08:17
Is that the battle you need to win? -- nm - Fuzzy Aug 3, 08:15 9
- Not to win. Just told him I would follow up confirming whether or not the messages were quarantined or junked - oblique Aug 3, 08:20 7
  - then just say, "It appears they did go to your Inbox, they must have just been missed with the volume of emails you receive." Give him/her an 'excuse' -- nm - Andie Aug 3, 08:22 6
    - Can you do a “test” email just to him to “see” if it makes it to the inbox? - spamlet Aug 3, 08:28 1
      - "This is concerning, crucial emails are not getting to our CEO's inbox. All hands!" -- nm - Reagen Aug 3, 08:29
    - Yeah, I'm pointing out the "Focused Inbox" feature of Outlook as a possible culprit and showing him how to turn it off (we have a very good - oblique Aug 3, 08:26 1
      - Focused inbox on Outlook is evil. -- nm - Qale Aug 3, 09:00
    - And an offer to set up a rule that will highlight those messages for him in the future, if he would like that -- nm - Fuzzy Aug 3, 08:26 1
      - 👍 -- nm - oblique Aug 3, 08:26
- This. -- nm - spamlet Aug 3, 08:16

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So what is the tactful way to tell/show the CEO whose phone went out of compliance for an iOS upgrade that the 4 email messages he says he didn't see

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