ST Alpha - ""overall satisfaction with DC fast charging experiences has dropped from 674 down to 654... Level 2 charging stations, satisfaction has also decreased" (Reading a Post)

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"overall satisfaction with DC fast charging experiences has dropped from 674 down to 654... Level 2 charging stations, satisfaction has also decreased

Posted by hollywood big shot (aka pickmix) Aug 16 '23, 13:28

this year, from 633 down to 617.

These are the lowest scores recorded since JD Power started the survey in 2021.

20 percent of survey takers came and left a station without getting a charge

“The declining customer satisfaction scores for public charging should be concerning to automakers,” JD Power’s executive director of EV practice Brent Gruber states in a press release"

https://www.theverge.com/2023/8/16/23833337/ev-charging-unreliable-worsening-survey-jd-power (www.theverge.com)

Responses:

I'm nearly at 100% unsuccessful when trying to charge my car when away from home. - Mop🧹 Aug 16, 14:55
"As expected, Tesla owners remain satisfied with their charging experience. That’s largely due to the company’s abundant and reliable DC fast-charging - TWuG Aug 16, 13:57 2
- maybe wait until they open it up to the rest of the world's EVs and then see how satisfied everyone is with it -- nm - hollywood big shot Aug 16, 14:14 1
  - The 99+% reliability of Superchargers and the continued build out of the system leave me with few concerns. - TWuG Aug 16, 14:41
Wonder what the scale is. -- nm - budice Aug 16, 13:32

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"overall satisfaction with DC fast charging experiences has dropped from 674 down to 654... Level 2 charging stations, satisfaction has also decreased

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