ST Alpha - "I'm sure you guys probably know, but I do not - why does EVERY company providing a service now want customers to fill out a survey afterwards? -- nm" (Reading a Post)

SlickerTalk
Search Archives
The Leaderboard
The FAQ

Login
Create Account

Search Dr. S. Talk
TT/ST Wiki
How Well Do You Know ...

RSS Feed

Hosting by DigitalOcean

Support ST on Ko-Fi

Down to Post

Backboards:

Posts: 152

I'm sure you guys probably know, but I do not - why does EVERY company providing a service now want customers to fill out a survey afterwards? -- nm

Posted by Diva (aka Diva) Aug 18 '23, 06:13

(No message)

Responses:

Should be one yes/no question: “did X help you accomplish what you needed to today?” -- nm - znufrii Aug 18, 07:56
Customer Satisfaction is a big metric any more. It can be part of a performance review, tied to bonuses, etc. -- nm - Dano Aug 18, 06:15 10
- Yep. "Be perfect or we will fire you." -- nm - TWuG Aug 18, 06:39
- This. And anything below a 10 is considered a failure, which is silly. -- nm - spamlet Aug 18, 06:34 8
  - This is my wife's expertise but I believe a 9 is an acceptable NPS score. 8 or lower is a failure. -- nm - zunk takes things literally Aug 18, 07:38
  - I fundamentally am not wired to give 10s on a regular basis, nor do I really want the kind of service that a 10 would require. - Reagen Aug 18, 07:36 3
    - Just be efficient. I don’t need the cashier to be my friend. -- nm - Tim Aug 18, 07:48
    - 10 is perfection and very little in this life is perfect. There's always some room for improvement. Yes, I'm old and cynical ;) -- nm - Meg Aug 18, 07:42 1
      - Which is what the idiots in charge don’t realize. “Always room for improvement!” is not acceptable. -- nm - Tim Aug 18, 07:45
  - 10: company exemplars. 9: incompetent monkeys who should be fired. -- nm - Tim Aug 18, 06:47
  - I have to contact anyone who gives us a 7 or below. - Dark Callisto 🦊 Aug 18, 06:35 1
    - I certainly won't be completing any more for Office Depot after the way the manager reacted last time. -- nm - Meg Aug 18, 07:34
head off complaints before they're posted to sm? -- nm - prayformojo 🐵 Aug 18, 06:14

Post a message top

Replies are disabled on threads older than 7 days.