ST Alpha - "Customer Satisfaction is a big metric any more. It can be part of a performance review, tied to bonuses, etc. -- nm" (Reading a Post)

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In response to "I'm sure you guys probably know, but I do not - why does EVERY company providing a service now want customers to fill out a survey afterwards? -- nm" by Diva

Customer Satisfaction is a big metric any more. It can be part of a performance review, tied to bonuses, etc. -- nm

Posted by Dano (aka dano) Aug 18 '23, 06:15

(No message)

Responses:

Yep. "Be perfect or we will fire you." -- nm - TWuG Aug 18, 06:39
This. And anything below a 10 is considered a failure, which is silly. -- nm - spamlet Aug 18, 06:34 8
- This is my wife's expertise but I believe a 9 is an acceptable NPS score. 8 or lower is a failure. -- nm - zunk takes things literally Aug 18, 07:38
- I fundamentally am not wired to give 10s on a regular basis, nor do I really want the kind of service that a 10 would require. - Reagen Aug 18, 07:36 3
  - Just be efficient. I don’t need the cashier to be my friend. -- nm - Tim Aug 18, 07:48
  - 10 is perfection and very little in this life is perfect. There's always some room for improvement. Yes, I'm old and cynical ;) -- nm - Meg Aug 18, 07:42 1
    - Which is what the idiots in charge don’t realize. “Always room for improvement!” is not acceptable. -- nm - Tim Aug 18, 07:45
- 10: company exemplars. 9: incompetent monkeys who should be fired. -- nm - Tim Aug 18, 06:47
- I have to contact anyone who gives us a 7 or below. - Dark Callisto 🦊 Aug 18, 06:35 1
  - I certainly won't be completing any more for Office Depot after the way the manager reacted last time. -- nm - Meg Aug 18, 07:34

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