ST Alpha - "I have a conundrum. One of my best clients gave me a custom Polo Bear sweater. It's beautiful but it's a size XS. -- (edited)" (Reading a Post)

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I have a conundrum. One of my best clients gave me a custom Polo Bear sweater. It's beautiful but it's a size XS. -- (edited)

Posted by Krusty (aka Krustylu) Dec 21 '23, 11:56

Do I say something? My issue is it's customized with my name on it so I can't just go and exchange it and I'm not sure my client can either unless it was a mistake by Polo.

I'm very hesitant to say something. I can't even give it away as it has my last name on it and no one in my family wears an XS. Sigh.

Responses:

Woo someone that the shirt will fit and then give it to her when you propose. -- nm - Roger More Dec 21, 12:16 2
- preferably also named Krusty -- nm - hollywood big shot Dec 21, 12:55 1
  - ... who will take his name. -- nm - Roger More Dec 21, 13:56
reach out to Polo first and see what they say can be done -- nm - hollywood big shot Dec 21, 12:07 8
- that’s where I’d start. just explain you don’t want to possibly embarrass the gifter. -- nm - i.b! Dec 21, 12:16 7
  - Sadly, their site says personalized items are not eligible for return or exchange so I think I'm stuck with it. -- nm - Krusty Dec 21, 12:20 6
    - I would still try to check with them - if it’s their mistake, they might make it right. -- nm - i.b! Dec 21, 12:24 5
      - No way to know who made the mistake without mentioning it to my client. -- nm - Krusty Dec 21, 12:26 4
        
        in part because you made me laugh a lot earlier, I was off doing CS chat with ralphlauren.com - no guarantees but very promising. -- (edited) - i.b! Dec 21, 12:45 2
        
        Thanks! I'll contact them myself as I have her phone number so maybe they can look it up but if that doesn't work I'll go to the - Krusty Dec 21, 13:18 1
        
        you’re welcome! I hope it works out! — nm - i.b.! Dec 21, 13:21
        
        It doesn’t hurt to ask. Some places still believe in customer service and making it right. -- (edited) - Znufrii, exceeds expectations Dec 21, 12:33
who orders extra small .. hmm -- nm - budice Dec 21, 12:02 1
- That's what I'm wondering. Baffling. -- nm - B'nai B'ron Dec 21, 12:41
Get a teddy bear and put it on it -- nm - zeitgeist Dec 21, 12:02 1
- Put it on one of his walking clients -- nm - JD Dec 21, 12:26
If it really seems like there is nothing that can be done (and that's usually the case with personalized) i wouldn't say anything. - Andie Dec 21, 12:00 2
- If they won't exchange it I'll go with your suggestion and turn it into a couch cushion. -- nm - Krusty Dec 21, 13:18
- This. -- nm - Loyola Dec 21, 12:28
spoiler - Spawn Dec 21, 11:59 2
- Spoiler - Krusty Dec 21, 12:00 1
  - ... wait for it... -- nm - Spawn Dec 21, 12:02
Skin tight, baybeee -- nm - JD Dec 21, 11:59 1
- Haha! I wouldn't even get an arm in this sweater. -- nm - Krusty Dec 21, 11:59

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I have a conundrum. One of my best clients gave me a custom Polo Bear sweater. It's beautiful but it's a size XS. -- (edited)

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