ST Alpha - "reach out to Polo first and see what they say can be done -- nm" (Reading a Post)

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In response to "I have a conundrum. One of my best clients gave me a custom Polo Bear sweater. It's beautiful but it's a size XS. -- (edited)" by Krusty

reach out to Polo first and see what they say can be done -- nm

Posted by hollywood big shot (aka pickmix) Dec 21 '23, 12:07

(No message)

Responses:

that’s where I’d start. just explain you don’t want to possibly embarrass the gifter. -- nm - i.b! Dec 21, 12:16 7
- Sadly, their site says personalized items are not eligible for return or exchange so I think I'm stuck with it. -- nm - Krusty Dec 21, 12:20 6
  - I would still try to check with them - if it’s their mistake, they might make it right. -- nm - i.b! Dec 21, 12:24 5
    - No way to know who made the mistake without mentioning it to my client. -- nm - Krusty Dec 21, 12:26 4
      - in part because you made me laugh a lot earlier, I was off doing CS chat with ralphlauren.com - no guarantees but very promising. -- (edited) - i.b! Dec 21, 12:45 2
        
        Thanks! I'll contact them myself as I have her phone number so maybe they can look it up but if that doesn't work I'll go to the - Krusty Dec 21, 13:18 1
        
        you’re welcome! I hope it works out! — nm - i.b.! Dec 21, 13:21
      - It doesn’t hurt to ask. Some places still believe in customer service and making it right. -- (edited) - Znufrii, exceeds expectations Dec 21, 12:33

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