ST Alpha - "I spoke to someone at RL and they found the order. She mistakenly ordered a size XS and as it's her error they won't do an exchange or refund." (Reading a Post)

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Posts: 165

I spoke to someone at RL and they found the order. She mistakenly ordered a size XS and as it's her error they won't do an exchange or refund.

Posted by Krusty (aka Krustylu) Dec 21 '23, 14:13

They were very nice about it all which I expect from them but I'm still disappointed.

Responses:

And now I just got an email that they issued a refund credit to the original payment method. UGH!!! That's going to let my client know something is up - Krusty Dec 21, 14:32 3
- They told you they won’t, but then did? -- nm - Will Hunting Dec 21, 14:35 2
  - Yup. It also appears to be about half of the cost of the sweater. So something instead of nothing. -- nm* - Krusty Dec 21, 14:37 1
    - And I'm in the clear. They just sent me a gift card and are not sending a refund to my client's card. *whew* - Krusty Dec 21, 14:52
drat. :( - — nm - i.b.! Dec 21, 14:21 2
- Yeah. I'm not upset with RL, just disappointed it can't be fixed. If it was one size off I'd try and stretch it. - Krusty Dec 21, 14:27 1
  - Yep, I've been on sites where I go back to change one thing and don't notice the order reverts to a default setting on something else. -- nm - Meg Dec 21, 15:43
Anyone want an XS Polo Bear Christmas sweater with my last name on the back? :-) -- nm - Krusty Dec 21, 14:14 2
- If it was "krusty" then yeah... -- nm - zeitgeist Dec 21, 14:58 1
  - :-) -- nm - Krusty Dec 21, 15:07

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