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In response to "Yup. It also appears to be about half of the cost of the sweater. So something instead of nothing. -- nm*" by Krusty

And I'm in the clear. They just sent me a gift card and are not sending a refund to my client's card. *whew*

It's half of the cost of the sweater but that's fine. I was expecting nothing after my conversation with the nice customer service woman. I'll just have to see what goes on sale after Christmas and get a normal Bear sweater or sweatshirt.

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