ST Alpha - "Getting our Steam Deck repaired has turned into such a pain in the ass we just got a new one. " (Reading a Post)

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Getting our Steam Deck repaired has turned into such a pain in the ass we just got a new one.

Posted by David (aka David) Jun 10 '24, 19:36

Kim got the Black Screen of Death two weeks ago. We dropped it off at a repair shop that promptly stuck it on a shelf and never looked at it.

We had about eight exchanges with Steam customer service before they finally asked us to send it in. When we got the request, it wanted us to do physical printouts of some stuff.

I got tired and lazy and just put a new one in my shopping cart. I feel like I was more of a fighter about this stuff just a few years ago.

Responses:

I sent my 3DS to Ninty for repairs but alas it was no go, so they sent back one of the last 2DSs that they sold that had the clamshell. - Qale Jun 10, 21:26 1
- I always thought that clamshell design was brilliant. -- nm - David Jun 10, 22:01
I bought a Toro lawmower last year. It quit working this year, I can't find any authorized dealers to repair it. -- nm - Remlik Jun 10, 20:29 1
- We called Sears repair on our "kenmore" washer, after a dozen questions updating our personal info they tell us, sorry no repair techs in your area -- nm - zeitgeist Jun 10, 20:31
They probably would have lost me as a customer over that. -- nm - Beryllium Jun 10, 19:39 2
- The first thing wasn't them. It was a third-party vendor. -- nm - David Jun 10, 19:40 1
  - I suppose that's a mitigating circumstance, but somehow not mitigating enough. -- nm - Beryllium Jun 10, 20:00

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Getting our Steam Deck repaired has turned into such a pain in the ass we just got a new one.

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