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In response to "Ordered red backpack. Received blue backpack. Returned blue backpack. Ordered red backpack. received " by amandaphone

My best guess is the code in the system is wrong so while it says it's a red backpack on the site it's going to send a blue one every time.

I had this happen once before where I got the wrong color of an item, returned it and ordered again but got the same wrong color.

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