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In response to "so what? he says 'the staff doesn't speak english" - the entire staff doesn't need to. and in europe they probably get as many if not more" by Andie

it's standard for service people in Europe to have minimum proficiency in a few select languages (French, German, English, Spanish). other languages

are nice to have. I've heard waiters run through several languages while figuring out which ones the customers prefer.

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