i just called American Express to ask a question about car rental insurance. the question was 'what is covered?"
Posted by
Andie (aka Andie)
Nov 2 '09, 06:39
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she answered, i had NO IDEA what the first two words were she said, i said "sorry, could you repeat that."
She did. Still completely unintelligible.
So, i feel i can't ask again, really, so I asked if it was available online. She said yes at "(unintelligible statement here)". Again, I said "pardon?" and she repeated "AmericanExpress.ca".
Her speaking is so bad, i didn't even understand 'American Express dot CA', when i know i'm speaking to AmEX.
If you are going to put someone on the phones for customer service, it would help if they weren't COMPLETE MUMBLERS.
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