I am really having moments that this job is making me nuts...
Posted by
Capstern
Dec 8 '09, 11:09
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I was asked by the COO to make sure I am available to support if they need me while the director is on vacation and to not step on toes - so I sent the following:
"I just wanted to let everyone know with Tischelle in training and Les on vacation if you need any management intervention or help let me know. I am at YOUR disposal for angry customers or escalations that you might need something from another group and aren�t comfortable asking for on your own. You are all a great team and I just want you to know I am here for a hand off if you need anything from me."
And some how THAT triggered an email to the support manager (Tischelle) freaked out and asking what was going on... WTF that email said "hey if you need me just ask for help"
You know at times I am sick of pussy footing around these people - they dont do things totally professionally and its why their support has a bad reputation and I was brought here cause I know how to fix that but everyone is so paranoid and afraid of being ass hurt - I sit here writing docs I cant share YET and talking to you all :)
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