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In response to ""it's like going from caveman to astronaut" just said at&t tech guy re: my upgrading my ancient blackberry to a new-to-me bold. -- nm" by b.festive.

props to at&t -- this guy was terrific. -- nm

27+ minute call, and I'm activated and can make/receive calls. (could not activate it on my own for some reason.) now to get it hooked-up to our system. *fingers crossed*

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