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In response to "So you use Exchange and the users' use Outlook in offline mode on their laptops and you want a copy of their Exchange mailbox as a backup? -- nm" by oblique

yes, but if possible, I want to avoid having to do it from the secured server

because I would then need to get the rights to his file folder, and he wants to keep it on the down low. (I believe he is getting let go, and wants a record of all his customers and his interactions with them)

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