ST Alpha - "I'm almost sorry that theatre VP apologized." (Reading a Post)

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I'm almost sorry that theatre VP apologized.

Posted by ty97 Feb 26 '10, 12:14

Really, there's no excuse for what he wrote. But the condescending tone of Sarah's e-mail was no good either.

Responses:

He was probably smart to apologize, but boy oh boy I feel for him. - Dr.Vermin Feb 26, 12:30 4
- dude needs to find another line of work if he lets his temper get the better of him like that, though... -- nm - znufrii Feb 26, 12:34 3
  - I'm sort of suprised he still has a job. - Dr.Vermin Feb 26, 12:39 1
    - I've certainly been in a position dealing with customers that would inspire a similar response. - znufrii Feb 26, 12:42
  - I'm hoping it was a "straw that broke the camel's back" thing and that he didn't go from zero to flying off the handle. - ty97 Feb 26, 12:35
Doesn't accept VISA and the ATM is down? BFD. Get over it. Employee checking to tickets while the movie is playing? obsurd. - sycor Feb 26, 12:28
I think this is a perfect example of the consumer power of social media. - David Feb 26, 12:22 7
- if I was president of that chain that VP would be fired on the spot. No question. None after that 1st email. -- nm - Remlik Feb 26, 12:35
- A customer's got to be a lot more abusive and unreasonable, and I mean a lot, before "GFY" enters a manager's vocabulary. -- nm - Reagen Feb 26, 12:26 4
  - In reality, I agree. - ty97 Feb 26, 12:31 1
    - I don't think she deserved to have her ass kissed, at all. - Subversive Feb 26, 12:36
  - I don't think there's one single situation where it should. - Subversive Feb 26, 12:30
  - agreed -- nm - sycor Feb 26, 12:28
- I mostly agree. - ty97 Feb 26, 12:24
I must have missed a couple ST episodes. I really wish there were recaps :) -- nm - oblique Feb 26, 12:21 1
- Look at the Consumerist link on the top of b2 or the group Hyde joined on FB. -- nm - David Feb 26, 12:22
I disagree, everything she complained about was valid. - Subversive Feb 26, 12:17 11
- I think what she complained about was valid, but she did it in a pretty condescending way -- nm - Roger More Feb 26, 12:18 9
  - yep -- nm - ty97 Feb 26, 12:21
  - Well, she is the customer. -- nm - Subversive Feb 26, 12:19 7
    - eh. $18 doesn't give anyone the right to be an asshole. -- nm - ty97 Feb 26, 12:21 6
      - She was snarky, as I would be after the experience she had. - Subversive Feb 26, 12:25 5
        
        Snarky is fine, but it doesn't usually get you what you want. You don't read a letter like hers and automatically think "we'd better fix things" - Roger More Feb 26, 12:35 2
        
        This is my point. She probably should have expected somewhat of a snarky response, given the tone of her e-mail. - Subversive Feb 26, 12:37
        
        Take out the two sentences that contained the F-Bombs, and he probably gets by going snark for snark. But, once he went there... -- nm - flavorize Feb 26, 12:37
        
        Whole-heartedly disagree about the tone. It was downright rude. - ty97 Feb 26, 12:29
        
        exactly. Not "asshole" at all imo. -- nm - Don Homer Feb 26, 12:26
- right. -- nm - Don Homer Feb 26, 12:17

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I'm almost sorry that theatre VP apologized.

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