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In response to "A customer's got to be a lot more abusive and unreasonable, and I mean a lot, before "GFY" enters a manager's vocabulary. -- nm" by Reagen

I don't think there's one single situation where it should.

I don't care if they slander my family, utter racial epithets, and swear allegiance to Satan, there is simply no excuse for that from the VP's perspective.

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