ST Alpha - "i have spent 45 minutes on the phone with Bell fighting over an 11 cent late fee." (Reading a Post)

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i have spent 45 minutes on the phone with Bell fighting over an 11 cent late fee.

Posted by Andie (aka Andie) Mar 8 '10, 11:20

i'm fighting because i paid the last bill early and in full.

it's reflected on the current bill - correct payment, payment in full, paid on time. Balance forward = 0.

next line: Late Penalty fee 0.11.

the guy on the phone is telling me it's because i didn't pay the last bill before the new invoice was issued. EVEN THOUGH he is looking at the same invoice as me showing it was. and he says their records show the payment as it should be.

maddening.

Responses:

I'm about to do battle with BoA... - Mel Profit Mar 8, 11:32 2
- So you gonna blockade BoA first - eag Mar 8, 11:35 1
  - they have alot of GC, Bombers and Mortars... - Mel Profit Mar 8, 11:37
You work for .10 an hour though, so it's all worthwhile. :) -- nm - Reagen Mar 8, 11:22 4
- i finally got his supervisor who said 'oh, yes we made a mistake.' - Andie Mar 8, 11:27 3
  - I loathe those assumptions. Good for you. -- nm - Mel Profit Mar 8, 11:36
  - I'll call Michael Moore back and tell him it was a false alarm. nm - Dignan Mar 8, 11:28 1
    - would you? i hate to leave him in limbo. -- nm - Andie Mar 8, 11:29

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i have spent 45 minutes on the phone with Bell fighting over an 11 cent late fee.

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