For a laugh, here's my wife's chat log with Comcast's online sales support from last week.
Posted by
Mop (219 lbs) (aka rburriel)
Mar 15 '10, 15:12
|
> Order Information
Daisy > Hello , Thank you for contacting Comcast Live Chat Support. My name is Daisy. Please give me one moment to review your information.
Daisy > Welcome to COMCAST! I appreciate your time and interest in signing up with Comcast. I will be happy to help you. How are you today?
> Good, thanks.
Daisy > Good to hear that! How may I help you today, ?
> I was interested in signing up for the Blast
> Special for $29.99/mo for 12 months...but can I install that myself?
Daisy > That is a good choice! I will be very glad to assist you with that, .
> I don't need someone to come out.
Daisy > Before anything else, I would need to verify the information that you entered in order for me to set up an account for you. Please check and confirm if the following information are correct:
Daisy > First Name:
Last Name:
Email Address:
Day Phone:
Evening Phone:
Service Street Addr:
Service Addr Apt:
Service Addr City:
Service Addr State:
Service Addr Zip:
> Yes, that's correct.
Daisy > Thank you for verifying, .
Daisy > I'm sorry, what do you mean by you dont need someone to come out?
> I don't need a cable person to come out to my house.
Daisy > I see. Let ma check on that for you.
Daisy > Thank you for patiently waiting .
Daisy > Glad to let you know that you can do self install the servcie that you order, but you can't avail the blast for $29.99.
> I'm sorry there are typos in your sentence. Can you repeat?
Daisy > I am sorry for that.
Daisy > You may do the self installation for tye internets service that you want.
Daisy > But you cannot avail of the Blast for $29.99 only.It should be of regular price.
> Are you saying if I do a self-install that the special is not available?
Daisy > No, not that. The reason why you cannot avail of the special is because your digital service is under promotion also.
Daisy > Customers are only entitled to hava 1 promotion at a time.
> OK, I guess I'll have to get DSL then as the regular price is way too much money.
Daisy > I respect your decision, . Is there anything else that I can help you with?
> no. bye.
Daisy > Analyst has closed chat and left the room
|
Responses:
|
