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In response to
"What are the fucking chances that I would get the *same* unhelpful Amazon customer service representative both times I call?"
by
kelly
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Well, at least I heard back from them quickly - here's the response to the email I sent.
Posted by
kelly (aka JoeMetz)
Nov 29 '08, 19:53
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Dear Kelly,
Thanks for contacting Amazon.com with your concern.
Looking into your inquiry, it appears that you have only been charged once for this order. Most likely, your bank is holding the extra authorization(s) on your card. Some banks have been known to hold these authorizations for 7-10 business days. You may want to contact your bank to confirm that these are authorizations, verify the amount of time they hold authorizations, and request that they remove the current authorization.
When you place an order with Amazon.com or on Amazon Marketplace, we contact your credit card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen.
This is communicated via a full authorization for the amount of the purchase. However, we do not actually proceed with the charge. This is simply one of the security measures we use to protect our customers.
Further, if you used a debit card for this order and have incurred any overdraft fees or service charges as a result of these authorization requests, our accounting department will reimburse you if we determine that these charges were the result of our error.]
Thanks for shopping at Amazon.com.
We always strive to provide a high level of service, and we would appreciate your feedback. Please let us know if we resolved your inquiry.
(I still don't believe that a $20 total charge is an authorization charge, but we shall see.)
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