ST Alpha - "Wife got her laptop from the Dell return/refurb shop last Friday, and immediately found out why it had been returned." (Reading a Post)

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Wife got her laptop from the Dell return/refurb shop last Friday, and immediately found out why it had been returned.

Posted by Mop (222 lbs) (aka rburriel) Sep 9 '10, 09:07

The touchpad would start misbehaving after a few minutes of use. If you left it idle for hours, nothing bad would happen. But after you started using it for a bit, the pointer would stop responding. If you plugged in a mouse, you'd be fine, but the touchpad was still bad.

She was disappointed that this was Friday before a holiday, so it wasn't until yesterday that a repair guy from Dell came out and replaced the trackpad mechanism. The laptop is now working fine. SSD hard drives *rock*! As does 6 Gb of RAM and a Core i7 processor.

An alternative offered by Dell - although details were vague - was the option to replace the laptop with another from the refurb shop, but it's not likely she would have gotten the same model/specs. So how does that work? If you trade up, do you have to pay the difference? And a caveat: the return policy is 30 days from "invoice date", whatever that means.

Mop

Responses:

porn? -- nm - Danedukenuuk Sep 9, 09:07 2
- "Comes pre-loaded with porn" is a feature. -- nm - Mop (222 lbs) Sep 9, 09:20
- herpes. -- nm - lileve Sep 9, 09:09

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Wife got her laptop from the Dell return/refurb shop last Friday, and immediately found out why it had been returned.

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