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In response to
"really? over a video game? -- nm"
by
decline
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"I'm truly sorry, and I hope you'll give us another chance in the future."
Posted by
JaxSean (aka JaxSean)
Sep 15 '10, 06:23
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From their email reply:
I've checked our records and see that, due to a delay on our end, the estimated shipping and delivery dates for your order were revised after you placed your order, as there was an unexpected delay in obtaining "Halo Reach" as large number of orders were submitted by the customers than we expected and calculated.
...
I do understand that since you have selected an release date delivery option, you expect your order to be delivered to you on the day when it comes out. I'm sorry as we didn't meet your expectation this time. One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, and I hope you'll give us another chance in the future.
When non-Prime members get it on day of release, and I pay $80 a year, yeah, it pisses me off a bit. Granted, it's not so much the fact that I didn't get it on day of release (that doesn't bother me that much), but the way it's being handled.
1) they knew there were going to be delays before Tuesday, especially based on the reply saying they received a large number of orders. So let me know on Monday when it didn't ship.
2) I finally received a "Your Order has Shipped" email last night, and it says "Your order is being shipped and cannot be changed by you or by our customer service department." I know it's a form email, but the tone is very "too bad! It's on it's way so you can't cancel!"
3) While the reply letter was long, it boiled down to "Sorry 'bout that." And that was it. It's like a shrug off.
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Responses:
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