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In response to "LYC: Verizon has cut off my phones for non-payment, yet they tell me I don't have a balance. I'm on hold now. How long will this bullshit" by loosilu

I had this happen with Knology on and off for a year.

What may have happened is that they accidentally created duplicate accounts for your service. So, they'll have one that shows as paid in full and another that shows you haven't paid.

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