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You won't care, but this is an IM I'm currently engaged in with an unhappy library customer.

Posted by mara Oct 25 '10, 08:02

[09:41] meeboguest953756: ABOUT website building.
[09:41] askevpl: ok
[09:42] askevpl: can we help you find the book?
[09:43] meeboguest953756: Any way, I tried to print the page I was lookng at (to save all the info) but the print looked nothing like the web page I was looking at!
[09:43] meeboguest953756: It was missing A LOT of iformation!
[09:43] askevpl: printing from websites can be tricky. you might want to use print preview, or just print selected text
[09:43] meeboguest953756: Can you duplicate my steps?
[09:44] askevpl: to try to print it?
[09:44] meeboguest953756: Look at the web page and COMPARE the print preview!
[09:45] askevpl: why?
[09:46] meeboguest953756: So you can see how much info shown on the web page that will NOT PRINT!
[09:46] askevpl: oh, i believe you. that's why i said printing from web pages can be tricky.
[09:47] askevpl: the catalog is not realy meant to produce printable pages, especially Encore. the classic catalog probably does better.
[09:47] meeboguest953756: For instance, the location of North Park (where a copy of the book is supposedly located) does NOT print!.
[09:47] meeboguest953756: The entire title does not even print!
[09:47] askevpl: it might not if you don't select text first, or if you're in Encore rather than the classic catalog. it's not really meant to show printable pages.
[09:47] meeboguest953756: The ISBN numbe rdoes NOT print!
[09:48] meeboguest953756: People want to rpint to carry information with them, especially when it is a catalog page from the library!
[09:49] askevpl: in that case, you might want to try a coupleo f things. one is to put it in your cart first. another is to click on the link to get to the classic catalog. then select text to print.
[09:51] meeboguest953756: You know something? When somebody wants to print a page in WIndows (which i supposed to be WYSIWYG or "what you see is what you get"), they want a PHOTOGRAGH of what was displayed on the screen!
[09:51] askevpl: unfortunately, it doesn't always work that way.
[09:51] meeboguest953756: Every little detail should be captured as though the printer was a camera!
[09:52] askevpl: you can do that, too, using "print screen," but then you end up with an image. image printing takes a lot more ink
[09:52] meeboguest953756: NOT when you have a laser printer, as I do! (But is is only black toner).
[09:53] askevpl: so you might prefer printing it as an image, thne. you press the "prnt scrn" key, then paste into your image editor (like Paint)
[09:54] meeboguest953756: The print routine in the browser should exactly the same thing, NOT leaving out details LIKE THE TITLE AND THE LOCATION of a book!
[09:54] askevpl: in that case, you'll want to either select text and print that, or go to the classic catalog, or put the record into your cart and email or print from there.
[09:56] askevpl: the next time you go to the library, they'll be happy to show you.
[09:58] Meebo Message: meeboguest953756 is online
[09:58] meeboguest953756: Why not just REPLORT THE PROBLEM to employees like yourself, who, HOPEFULLY will not make excuses, but simply take steps to permanently resolve the problem for everyone from then on, instead of being RESISTANT to doing the right thingf?
[09:59] askevpl: i'll be glad to tell our webmaster that you're not happy with the way catalog records print, but first you need to confirm for me whether you were in Encore or the classic catalog. did you do your search from the library's homepage -- the small search box at upper left?

[to be continued}

Responses:

dear god, in the time he took to WHINE about all that, he could have typed half the book. -- nm - Andie Oct 25, 08:49
"So there's this thing called a pen..." -- nm - Reagen Oct 25, 08:26 12
- I actually think the patron is not wrong. You should be able to print it. however, he is being a jerk. -- nm - loosilu Oct 25, 08:37 11
  - Yes, but there's a point of diminishing returns in the complaining business. - Reagen Oct 25, 08:49
  - You can print it. But you have to print selected text, or be in the classic catalog rather than Encore. -- nm - mara Oct 25, 08:38 9
    - laughing. I get that. I think you should be able to print it without calling tech support. -- nm - loosilu Oct 25, 08:39 8
      - Actually, I just printed from Encore without selecting text and it worked fine. I don't think I can report problems that I can't reproduce. -- nm - mara Oct 25, 08:43 7
        
        have you had this question before or is it a fluke? -- nm - loosilu Oct 25, 08:44 5
        
        Haven't had it before. -- nm - mara Oct 25, 08:45 4
        
        ah. Yeah, if it was a frequent occurrence I think you'd know. -- nm - loosilu Oct 25, 08:46 3
        
        Not necessarily. IMing the reference desk is not the preferred way to report a technical problem. A lot of them get emailed directly to that dept. -- nm - mara Oct 25, 08:47 2
        
        maybe redirecting them to tech would have been another way to handle it. -- nm - loosilu Oct 25, 08:48 1
        
        They don't do IM, but I could have linked to the feedback page, sure. However, I knew the problem would be solved if he just printed selected text. -- nm - mara Oct 25, 08:49
        
        So I actually handled it wrong. I should have printed something immediately from the catalog and told him it worked for me. -- nm - mara Oct 25, 08:44
steve114 is just messing with you. -- nm - Roger More Oct 25, 08:25 1
- heh -- nm - Beaker Oct 25, 08:28
that's ridiculous. -- nm - Diva Oct 25, 08:20
I could never do your job. I'd be like "shut up and let me explain" -- nm - MDH Oct 25, 08:16 1
- "the 5 year old in the kiddie book section gets this why can't you?" -- nm - Beaker Oct 25, 08:17
did he try "print screen" ? -- nm - JenBro Oct 25, 08:14 1
- Doesn't sound like it. -- nm - mara Oct 25, 08:15
He has a laser printer!!!! -- nm - James Bond (aka Igor) Oct 25, 08:11 10
- I felt like it was a woman -- nm - Epiphany Oct 25, 08:17 9
  - Definitely a woman. (At least that was my impression for some reason) -- nm - MDH Oct 25, 08:34
  - I think it's a dude. -- nm - loosilu Oct 25, 08:31 6
    - oh, we should make bets, then ask mara to find out. -- nm - loosilu Oct 25, 08:32 5
      - I don't have any way to find out, sorry. -- nm - mara Oct 25, 08:32 4
        
        "Have you tried hitting 'print screen' with your penis?" -- nm - how to find out Oct 25, 08:35 3
        
        ".. or are your boobs getting in the way of your typing?" -- nm - mara Oct 25, 08:38 1
        
        "is it that time of the month"? -- nm - loosilu Oct 25, 08:38
        
        omg. -- nm - loosilu Oct 25, 08:37
  - same here, that slut whore -- nm - The Legend of CQ Hollow Oct 25, 08:19
oh dear. -- nm - loosilu Oct 25, 08:10
you must have the patience of a saint -- nm - decline Oct 25, 08:09 1
- if it was a slow day, i could see myself dragging this one out for my own amusement. -- nm - TFox Oct 25, 08:11
Holy excessive exclamation points, Batman. -- nm - Was Bar Was Oct 25, 08:08
just REPLORT the problem already Mara - geesh - Epiphany Oct 25, 08:08 1
- sometimes it's best just to say "I have reported the problem to our webmaster. Is there anything else I can do for you today?" -- nm - kilbooooo Oct 25, 08:09
He's probably a renter. -- nm - JaxSean Oct 25, 08:05 1
- eff'n renters -- nm - znufrii Oct 25, 08:19
Send him the number to Microsoft Tech support :) -- nm - kilbooooo Oct 25, 08:05
ALSO, the NUMBER OF PAGES in the BOOK is NOT SHOWN! -- nm - TFox Oct 25, 08:05
This isn't you, obv. Whatever happened to googler/stackwench? ;-) -- nm - Lon_cHaneY Oct 25, 08:03

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You won't care, but this is an IM I'm currently engaged in with an unhappy library customer.

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